Order Information

PLEASE READ ALL OF THE INFORMATION ON THIS PAGE PRIOR TO ORDERING

ORDERING - toll free 866-900-IRON (4766) theblacksmith@starband.net

Our customers are everything to us which is why we want to communicate with you personally when you place an order.

Our toll free number is 866-900-4766. You can also E-mail your order to us at theblacksmith@starband. net or fax it to us at 505-535-4766. At times we may be away from the phone, so please leave a message telling us the best time to contact you and we will get back with you immediately upon our return.

SHIPPING

We mail using the U.S. Postal Service unless otherwise requested. We don't inflate shipping rates or charge handling fees. We charge only what the shipping actually costs us. New Mexico residents are subject to tax.

PAYMENT

We accept :

Visa and MasterCard, personal checks or money orders made out to Witzke Iron Works. Full payment is required prior to shipment. Orders that will not ship immediately require a 50% deposit. An order is not considered placed until the deposit is received. Final payment plus uncollected shipping expenses are due prior to shipping.

TIME LINE

Items from our main production line will usually ship the day after payment is received. Custom items generally ship within 6-8 weeks, depending on our backlog of custom orders. Again, an order is not considered placed until the deposit is received.

PATINAS

Patinas are a chemical interaction with the metal. As such, color variations are natural and to be expected. Witzke Iron Works cannot and will not, in any way, guarantee an exact outcome of a patina nor warrantee a patina once subjected to use and the elements. Please take into consideration that the best results for consistency are obtained when items are patinad at the same time, therefore it is encouraged that all items for an area be ordered at the same time.

GUARANTEE

We take pride in producing quality, hand-forged wrought iron products. We feel that we craft a superior product, but if you are not completely satisfied you may return the item. Our advance authorization is required on all returns and may be obtained by phone. With certain exceptions, we will give full credit for merchandise returned with our advance approval, unused and in good condition, within 15 days of the original ship date. Merchandise returned without our advance approval, returned after 15 days and/or that is obviously used or no longer in good condition will not be accepted.

CONFIDENTIALITY

Your personal information is confidential and will not be sold or misused by us. On the other hand, we don't mind you sharing our information with others!!

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